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Frequently Asked Questions (FAQ)

Last updated: October 2026

Welcome to the WinnerMeta FAQ page. Here you’ll find answers to the most common questions about how the site works and what you can expect.

Stream Appearances

What are "Stream Appearances"?

Stream Appearances are clips from Twitch streams where you have appeared. Our system detects when a registered streamer encounters another player and creates a link to that moment in the VOD.

We now also support Teammate POV, which means we detect when a streamer's teammate fights you, allowing you to watch the engagement from the broadcaster's perspective even if they weren't the one to pull the trigger. Read more about Teammate POV here.

How do I find my Stream Appearances?

Simply go to the Stream Appearances page and search for your PUBG username. If you have any appearances, they will be listed there. You can also find them on your player profile page.

Why can't I find any Stream Appearances for my account?

There are a few reasons why you might not have any stream appearances:

  1. No Encounters with Registered Streamers: You may not have played in a match with one of the streamers registered on our platform.
  2. Recent Encounters: It can take some time for our system to process new VODs and identify encounters. Check back later!
  3. Streamer Not Registered: The streamer you played against might not be registered with WinnerMeta.

How do you find these clips?

We partner with Twitch streamers who register their accounts with us. Our system then monitors their PUBG matches and cross-references them with other players' data to automatically identify and link moments of interaction.

I'm a streamer, how do I get my clips to show up on WinnerMeta?

We'd love to have you! Please visit our About page and scroll down to the "For Twitch Streamers" section for instructions on how to link your Twitch channel to your PUBG player.

Technical Questions

What does the "?" icon on a match mean?

If you see a "?" icon instead of detailed stats, it means WinnerMeta has discovered the match and its metadata, but has not yet processed the heavy telemetry data. To save on infrastructure costs and database space, we don't parse every match automatically.

Simply click on the match to trigger "On-Demand Parsing." Our distributed fleet of workers will immediately begin processing the data, and it will be available in about a minute. For more details on our data scale, check out our Technical Deep Dive.

Why do my matches take so long to appear?

Matches may take anywhere from 20 minutes up to 1 hour to appear on WinnerMeta. This delay happens because:

  • We rely on the official PUBG API, which can take time to update.
  • Data must be processed and stored before it becomes visible on the site.

If you don’t see your latest matches yet, you can search for your player profile on the Players Page. Once found, your stats will refresh as new data is available.

Do you provide PUBG Mobile stats?

No. WinnerMeta does not support PUBG Mobile. We only provide data for platforms available through the official PUBG API, which includes:

  • Steam
  • Kakao
  • PlayStation (PSN)
  • Xbox

If you play on one of these platforms, you can find your profile and stats on WinnerMeta. PUBG Mobile data is not available.

Which game modes are supported?

WinnerMeta processes matches from the following game modes only:

  • Solo (both First-Person Perspective and Third-Person Perspective)
  • Duo (both First-Person Perspective and Third-Person Perspective)
  • Squad (both First-Person Perspective and Third-Person Perspective)

Other game modes (such as Training Mode, Custom Matches, Arcade, or Event Modes) are not processed at this time.

Do you process all PUBG matches?

No. WinnerMeta does not process every single PUBG match, for several important reasons:

  1. PUBG API Terms of Service - The API explicitly forbids attempting to ingest all match data or estimating the total number of matches globally.
  2. Resource Constraints - We operate with strict database limits (~200GB maximum) while managing over 660 million telemetry events. Processing all PUBG matches would be impossible within these constraints.
  3. Priority System - To make the best use of our resources, we prioritize match processing based on:
    • Players who have logged in and linked their PUBG account get higher priority
    • Recently searched players are refreshed more frequently
    • Match samples from the official PUBG API provide representative global data

This approach ensures we can deliver accurate stats while staying compliant with PUBG's API terms and operating within our technical limitations.

How accurate are the stats on WinnerMeta?

While we don’t have every single match globally, our data is:

  • Accurate (sourced from the official PUBG API)
  • Representative of real in-game trends
  • Continuously updated as more players search and matches are discovered

This means the stats and meta insights shown here reflect real player performance and weapon trends.

Can I delete my account?

Yes. You are free to delete your account at any time. Simply visit your Profile Settings when logged in, and you’ll find the option to permanently remove your account and all associated data.

Can I change my linked PUBG player, email, or app appearance?

Yes. By visiting your Profile Settings while logged in, you can:

  • Change or update your linked PUBG player name.
  • Update your email address.
  • Customize the appearance of the app to your preferences.

All changes are applied instantly to your account.

Why can’t I find my player?

If your player profile doesn’t appear right away:

  • Make sure you’ve typed your PUBG username correctly.
  • Search for your profile on the Players Page.
  • Once your profile is found, your stats will start updating automatically.

If the profile still doesn’t appear after some time, it may be due to API restrictions or recent account changes.

Is WinnerMeta affiliated with PUBG or KRAFTON?

No. WinnerMeta is an independent fan-made project. We are not affiliated, associated, authorized, or endorsed by PUBG Corporation or KRAFTON. All PUBG trademarks and assets belong to their respective owners.

What technologies power WinnerMeta?

WinnerMeta is built with:

  • Laravel for the backend
  • PostgreSQL + TimescaleDB for data storage and aggregation
  • Inertia + React for the frontend experience
  • The official PUBG API for data

Can I suggest a feature or report a bug?

Yes! 🎮 Please reach out via our Contact Page if you'd like to suggest improvements, report an issue, or just share feedback.

How can I support WinnerMeta?

WinnerMeta is a free platform built by a solo developer. You can help with a monthly Ko-fi subscription or, if you cannot or prefer not to spend money, by watching an optional rewarded ad. See support options and your Premium status.

What does Premium include?

An ad-free website and full stored player analytics/retained match tools through a linked AI account. Both paid and rewarded Premium have the same benefits. Data availability and retention limits still apply; Premium does not guarantee priority processing or restore missing data.

How long does Premium last?

A qualifying Ko-fi subscription payment of €3 or more in EUR adds one calendar month, not a fixed 30 days, extending existing paid or rewarded access (otherwise from the payment date). Use your verified WinnerMeta email on Ko-fi. Automatic linking requires the payment integration to be available; check the Premium page. One-off payments of €3 or more in EUR also add one month. Positive payments below €3 in EUR add 7 days. Higher amounts still grant one month per payment.

A completed rewarded ad grants 72 hours (3 days). Once access expires, you can watch another available ad for another 3 days. Rewards do not accumulate, and you do not need to pay or subscribe.

Why is no rewarded ad available?

Ad availability depends on advertising demand, region, device/browser and blockers. Try again later. Watching is optional; closing before the reward is granted gives no Premium. You can use WinnerMeta without watching an ad.

Does cancellation remove my paid Premium immediately?

Manage or cancel your subscription on Ko-fi. Access remains until the confirmed paid period ends; refunds/disputes may require manual resolution. If your payment has not been linked, contact us.

Still have questions? Check out our Contact Page and we'll be happy to help.